The Cost of Hidden Work

Did you know your real risk often lives in the work no one sees?

I’m talking about the “shadow processes” behind the scenes:
+ The spreadsheet that actually runs your intake, pricing, or reconciliations.
+ The side system one team built because the main system was “too slow.”
+ The offline workarounds that only two people really understand.

These are the places where:
+ Controls quietly break.
+ Data goes stale or gets copied wrong.
+ Handoffs get missed and everyone blames “the system.”

In 2026, pick one end‑to‑end process and map every spreadsheet and manual step: how work really moves in IT, banking, manufacturing, or behavioral health/community-based services—not just what’s on the SOPs. The findings may surprise you, and they’re often the fastest way to reduce risk and free up time without buying new software.

If you want help turning that map into cleaner workflows and fewer surprises, contact us at kaibanconsulting.com.